Direct Care Worker Coordinator – Full Time

Location: Tucson, AZ & Surrounding Areas 

Employment Type: Full Time

Join Dependable Health Services

Dependable Health Services is seeking an organized, dependable, and community-focused Direct Care Worker (DCW) Coordinator to support our Direct Care Worker Program in Tucson and surrounding communities.

This full-time position is an important connection between our clients, Direct Care Workers, clinical team, and case management partners. The DCW Coordinator helps ensure caregivers are properly supported, schedules are maintained, documentation is accurate, and clients receive services according to their authorized plans of care.

We're looking for someone who communicates well, stays organized, and enjoys building strong relationships with employees, clients, and community partners.

What You'll Do

Coordinate & Support Direct Care Workers

• Coordinate DCW schedules, availability, client assignments, and staffing needs

• Communicate schedule changes and program updates promptly

• Build positive, professional relationships with Direct Care Workers and serve as a resource for day-to-day questions and concerns

• Assist with recruiting, hiring, orientation, training, testing, and competency requirements

• Provide ongoing support, coaching, and counseling to DCW staff as appropriate

Manage Scheduling, Timekeeping & Payroll

• Maintain accurate caregiver schedules and assist with appropriate staffing coverage

• Review timesheets for accuracy and timely submission

• Complete payroll-related data entry accurately and within established deadlines

• Assist with resolving scheduling, attendance, and timekeeping discrepancies

Coordinate Client Services

• Work closely with the Clinical Supervisor to coordinate staff assignments and appropriate in-home oversight

• Maintain an accurate client census and current service authorizations

• Monitor services to ensure care remains within authorized hours and service parameters

• Communicate and participate in conferences with ALTCS case management as needed

• Develop and maintain professional relationships with referral sources, case managers, clients, caregivers, and community partners

Maintain Compliance & Documentation

• Maintain accurate records of DCW training, testing, and competencies

• Help ensure compliance with applicable Direct Care Worker Training and Testing requirements

• Complete and submit required Non-Provision of Services Logs to ALTCS/DDD within established timeframes

• Maintain organized and accurate program documentation

Support Billing & Program Operations

• Assist with billing and care-management processes through accurate and timely data entry

• Maintain program information necessary for operational and compliance reporting

• Assist with other DCW Program responsibilities as assigned

Provide On-Call Support

• Participate in on-call coverage outside regular business hours as needed to address client, caregiver, and program needs

What We're Looking For

The ideal candidate understands the importance of communication, organization, and follow-through when coordinating care in the community.

Preferred qualifications include:

• Strong interpersonal and professional communication skills

• Excellent organizational and time-management skills

• Strong attention to detail and ability to maintain accurate documentation

• Experience with employee scheduling, timekeeping, payroll, or workforce coordination

• Ability to build relationships with caregivers, clients, case managers, referral partners, and community organizations

• Ability to manage changing priorities and solve staffing or scheduling challenges

• Ability to participate in on-call responsibilities

• Previous experience with ALTCS, DDD, Direct Care Worker programs, home care, home health, or healthcare coordination is a plus

Why Dependable Health Services?

At Dependable Health Services, we're committed to providing quality care while supporting the caregivers and professionals who make that care possible.

As our Tucson Direct Care Worker Coordinator, you'll be an important part of the local team—building relationships with caregivers and clients while helping strengthen Dependable's services throughout Tucson and the surrounding communities.

If you're organized, compassionate, dependable, and ready to make a difference in your community, we'd love to hear from you.

Apply today and join the Dependable Health Services team!

Dependable Health Services is an Equal Opportunity Employer. We welcome and encourage qualified applicants from all backgrounds to apply.

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